Overview

In rare cases, an installation may fail or there are problems in controlling and using the camera. This section highlights issues or conditions which may cause installation problems and additionally provides information on computers and network adapters which have caused problems with Nano. Emphasis is on the user to perform diagnostics with the tools provided and methods are described to correct the problem.

The GigE Server icon provides visual information on possible problems (the GigE Server icon is visible in the desktop taskbar notification area). The three states are shown in the following table. Descriptions of possible conditions causing an installation or operational problem follow. Note that even a camera installation with no networking issue may still require optimization to perform to specification.

	Device Available	Device IP Error	Device Not Available
GigE Server Notification Area Icon
It will take a few seconds for the GigE Server to refresh its state after any change.	The GigE server icon when the device is found. The camera has obtained an IP address and there are no network issues. Optimization may still be required to maximize performance.	The GigE server icon shows a warning when a device is connected but there is some type of IP error.	The GigE server icon shows a red X when no device is found. This indicates a network issue preventing communication with the camera, or there is no camera connected.

IMPORTANT
10/100 Mb Ethernet is not supported by the Genie Nano-10G series of cameras. The Nano‑10G status LED will show that it acquired an IP address (solid Blue), but it will not respond or function at these slower connections.

Problem Type Summary

Problems are either installation errors where the Nano-10G is not found on the network, or setup errors where the Nano-10G device is found but not controllable. In addition, a Nano-10G may be properly installed but network optimization is required for maximum performance. The following links jump to various topics in this troubleshooting section.

Device Not Available

A red X over the GigE server icon indicates that the Nano-10G device is not found. This indicates either a major camera fault or condition such as disconnected power, or a network issue where there is no communication.

Review chapter Installation to verify required installation steps.
Refer to the Sapera LT Getting Started Manual for GigE Vision® Cameras & 3D Sensors (pdf) to review networking details.
In multiple NIC systems where the NIC for the Nano-10G is using LLA mode, ensure that no other NIC is in or switches to LLA mode. Preferably, enable the Sapera DHCP server on the NIC used with the Nano-10G, which will prevent errors associated with multiple NICs using LLA mode.
Verify that your NIC is running the latest driver available from the manufacturer.

Device IP Error

The GigE server icon shows a warning with IP errors. Review the following topics on network IP problems to identify and correct the condition. Refer to the Sapera LT Getting Started Manual for GigE Vision® Cameras & 3D Sensors (pdf) for information.

Multiple Camera Issues

When using multiple cameras with a computer with multiple NIC ports, confirm each Nano-10G has been assigned an IP address by checking the Sapera GigE Server Status dialog.
When using multiple cameras connected to an VLAN Ethernet switch, confirm that all cameras are on the same subnet setup on that switch.
If a Nano-10G camera installed with other GigE Vision cameras cannot connect properly with the NIC or has acquisition timeout errors, there may be a conflict with the third-party camera’s filter driver. In some cases, third-party filter drivers modify the NIC properties such that the Sapera Network Imaging Driver does not install. Verify such a case by uninstalling the third-party driver and reinstalling Sapera LT.
Verify that your NIC is running the latest driver available from the manufacturer.

Device Available but with Operational Issues

A properly installed Nano-10G with no network issues may still not perform optimally. Operational issues concerning cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections.

Always Important

Why should Nano-10G firmware be updated? See Firmware Updates.
Power Failure during a Firmware Update–Now What?
Cabling and Communication Issues
See Preventing Operational Faults Due to ESD to avoid random packet loss, random camera resets, and random loss of Ethernet connections.
To reduce network traffic in configured problem-free systems, use the Network Configuration Tool to disable the automatic conflict detection broadcasts (System Configuration page).

No Timeout Messages

I can use CamExpert to grab but the image is corrupted with bad data. See Grab Has Random Bad Data or Noise.
I can use CamExpert to grab (with no error message) but there is no image (display window stays black). See Acquisition Error Without Timeout Messages .
I can use CamExpert to grab (with no error message) but the frame rate is lower than expected. See Camera Acquisition Is Good, but Frame Rate Is Lower than Expected .
There is no image, but the frame rate is as expected. See Camera Is Functional, Frame Rate Is as Expected, but Image Is Black.

Verifying Network Parameters

Teledyne DALSA provides the Network Configuration Tool to verify and configure network devices and the Nano 10G network parameters. The Sapera LT Getting Started Manual contains details on network configuration. See also the Teledyne GigE Vision Interface – User Manual & Network Optimization Guide.