Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA personnel when support is required, include the following information with the request for support.
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Teledyne Log Viewer Messages. Open the Log Viewer program (see Tools below), and from the File menu, select Save Messages to generate a log text file.
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Current Network Status Report. Open the Network Configuration Tool (see Tools below), and from the File menu, select Save Current Network Status.
Review the various resource documents and tools to help you with an issue.
Resource Documents and Tools
Below is a list of resource documents and tools that are referred to in this chapter. You can access them through the Sapera Explorer application (desktop shortcut created during Sapera LT installation) or through the Start menu.
Documents
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Sapera LT Getting Started Manual for GigE Vision® Cameras & 3D Sensors (pdf)
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Teledyne GigE Vision Interface User Manual & Network Optimization Guide (pdf)
Tools
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